Will algorithms blind people?
The effect of explainable AI and decision-makers' experience on AI-supported decision-making in government
Source: Journals Sage Publication
In this 2022 Sage publication,Janssen, M., Hartog, M., Matheus, R., Yi Ding, A., & Kuk, G. (2022) compared the outcome of human decision-making in 3 different scenarios.
In the 1st situation, humans made decisions alone. In other situations, they were helped either by business rules (situation 2) or by machine learning (situation 3).
The results of these experiments is that machine learning algorithms can improve the decision-making process on two conditions.
On one hand, the algorithms must correctly reflect the decision-making environment.
On the other, organizations need to actively work to ensure the transparency and accountability of decision-making.